30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping cost.
FAQs
What isn’t covered by the warranty?
- Purchases from unauthorized re-sellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over 18 months ago (unless otherwise stated)
- Non quality-related issues (after 30 days of purchase)
- Free products
When does the warranty begin?
- It begins the day you place your order
How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions. If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at awsumsport@gmail.com
What is a valid proof of purchase?
- An Order Number
- An Amazon order number or eBay username for a purchase made through Direct
- A dated sales receipt from an authorized Re-seller that shows a description of the product along with its price
What if I don’t have any proof of purchase?
- If you made your purchase through Direct, we may be able to locate your order using your email address, name or shipping address.
- If you made your purchase through an authorized Re-seller, you may contact the Re-seller to see if they can provide a copy of your receipt.
- If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.